Despite representing a fairly small fraction of global tourism activity, the cruise sector has been experiencing a … steady growth rate over the last years. The 1st International Cruise Conference (ICC) and its proceedings documented here … following themes: New trends and innovations, human resource management, information technology and standardization. The …

The challenge for cruise operators is to come to terms with a changing world where the realities of the past are not … constant. This textbook presents a compendium of important issues that were discussed at the 2nd International Cruise …, problems and solutions for the cruise industry at a time when trading conditions were perceived to be highly volatile …

The roles and responsibilities on a cruise ship -- The management of hotel services -- The shipboard culture: managing … conclusion -- 14. Cruise management resources -- A consideration of resources -- Conclusion -- Index … of case studies -- Preface -- Acknowledgements -- Introduction -- 1. Contemporary cruise operations -- The elements of …

Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service … challenges ICTs entail for both cruise operators’ back-offices and for cruisers’ consumption experiences. This book documents the … applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the …