Purpose – The purpose of this paper is to present a case study from which a framework for the purposeful building of knowledge communities by means of social media is formulated. Design/methodology/approach – The approach first takes the form of a literature review. Based on a review of...

Purpose – Managers in many organizations have indicated that in today's highly competitive environment, knowledge management will be the key to organizational success in this millennium. This paper aims to analyze how the organizational culture and organizational learning impacts knowledge...

Purpose – The purpose of the paper is to provide a thorough analysis of the concepts of business intelligence (BI), knowledge management (KM) and analytical CRM (aCRM) and to establish a framework for integrating all the three to each other. The paper also seeks to establish a KM and aCRM...

Purpose – The purpose of this paper is to outline the aims for this journal with the new editor. Design/methodology/approach – The paper gives an overview of TLO in the past and the possible future direction for the journal. Findings – It is found that: first, the LO as a prescription for...

Purpose – This paper aims to review the concepts and constructs of some common models and frameworks advocated for knowledge management (KM) and organisational learning (OL) in literature. It sets forth a critical enquiry towards the integration of KM and OL practices and their relationship...

Purpose – Research on antecedents of organizational learning generally ignores the fact that organizational learning is at least a two‐dimensional construct and that its dimensions may be conflicting. This research often fails to investigate the simultaneous effects of antecedents on these...

Purpose – This study aims to explore knowledge management (KM) practice in the “back office” of two English football clubs. Design/methodology/approach – The paper takes the form of a comparative case study of two medium‐sized businesses using multi‐method data including unstructured...

Purpose – This paper aims to report the preliminary findings of the difference in learning organization (LO) practices across industries. It also reports the impact of knowledge management (KM) dimensions on LO and whether this impact is different across manufacturing, IT and IT‐enabled...

Purpose – The purpose of this article is to expound the view that knowledge of a special kind, which the author terms open knowledge, has a central place in the conduct of human activities at the global level. Design/methodology/approach – The author advances the concept of open knowledge in...

Purpose – This article aims to outline the scope of this Special Issue and of the six papers. Design/methodology/approach – The paper outlines the concepts and approaches within the knowledge domain which are the focus of the present issue and themes of the papers. Findings – The paper...