"This book connects knowledge management theory to knowledge management practice, allowing the empirical research presented to resolve challenges. It provides a better understanding of the benefits and limitations of various socio-technical knowledge management initiatives, especially in the...

Key Features:Integrated approach to KM (versus existing partial approaches)Comprehensive and systematic coverage (not seen before)Rigor (sound theoretical and empirical approaches)Objective picture (versus existing "anecdotal" stories).

A contingency perspective of knowledge management recognises the need for a fit between knowledge management solutions (KMS) and decision making contexts which they support. In order to determine the best fit, a field survey was carried out to investigate the impact of two different types of KMS...