Pardo-del-Val, Manuela; Martínez-Fuentes, Clara; … - In: The Service Industries Journal 34 (2014) 9-10, pp. 828-842
Both standardisation and flexibility are naturally linked to franchising and the balance between them has become an important research issue. Literature states that cost minimisation, brand image and innovation are the main reasons that push towards standardisation, while flexibility is claimed...