Gupta, Babita; Iyer, Lakshmi S.; Aronson, Jay E. - In: Industrial Management & Data Systems 100 (2000) 1, pp. 17-21
Knowledge management (KM) is a process that deals with the development, storage, retrieval, and dissemination of information and expertise within an organization to support and improve its business performance. Organizations are realizing that knowledge is a crucial resource for organizations...