Mentoring can help an organization to win in today’s escalating “war for talent” – but will achieve this most effectively if the mentoring program is aligned with the organization’s strategic positioning and long‐term objectives. Mentoring can support career‐development...

A learning and development program proved a cost‐effective way to attract, develop and retain graduates within AIB, Ireland’s largest financial‐services organization. Graduate retention increased by 12 percent during the two‐year program, which coincided with the height of the Celtic...

A new learning‐management system provides central tracking for 2,500 Nissan Europe dealers who will train more than 20,000 people in eight European countries in courses dealing with pre‐sales, after sales, customer care and technical matters.

More than ten million Britons currently use telephone banking and an estimated 11.5 million online active bank accounts are in use – more than in any other European country. These figures demonstrate that Internet and telephone banking are firmly embedded in everyday lives and are here to...

Moving from hierarchical management with annual reviews to a program and project‐management approach has helped the mighty British American Tobacco (BAT) to gain market share in 13 Middle Eastern countries.

Improving work‐life balance is often used as a euphemism for keeping all contact with the office to a minimum, but a company that is regularly ranked among the best to work in the UK is finding quite the opposite. Sports and social activities are thriving at building, transportation and...

Purpose – Describes a groundbreaking approach to career management and outplacement adopted by Prudential UK and Fairplace when a new strategy meant that up to 20 percent of the Prudential UK workforce would be laid off or redeployed over two years. Design/methodology/approach – Uses...

Purpose – Explores the reasons for, and possible solutions to, the shortage of suitably trained and experienced employees in information technology. Findings – Discusses the importance of ongoing development for existing IT employees and the need to invest in recruiting new talent for the...

Purpose – This article describes an apprenticeship scheme, including National Vocational Qualifications, introduced by UK health and fitness company Cannons Health and Fitness, which covers the training needs of team members working in the exercise and fitness area as well as a range of...

Purpose – Describes Group 4 Securicor's global‐leadership program, a structured career‐development program that is based on Manchester University's executive MBA but also has courses run by senior G4S executives. Design/methodology/approach – Outlines the content of the five residential...