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Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development

Zaibaf, Mehdi; Taherikia, Fariz; Fakharian, Meysam - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 490-504

Persistent link: https://www.econbiz.de/10010127364

How to apply Six Sigma to revenue management

Hunold, Susanne - In: Journal of revenue and pricing management 13 (2014) 1, pp. 23-34

Persistent link: https://www.econbiz.de/10010349043

Pure diffusion? : the great English hotel charges debate in The Times, 1853

Bowie, David - In: Business history 58 (2016) 2, pp. 159-178

Persistent link: https://www.econbiz.de/10011440618

Empowerment in the hospitality industry in the United States

Kruja, Drita; Ha, Huong; Drishti, Elvisa; Oelfke, Ted - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 25-48

Persistent link: https://www.econbiz.de/10011453952

Business perfomance, investments and competitiveness of Istrian hotel industry

Pletikosa, Dijana - In: UTMS journal of economics / University of Tourism and … 6 (2015) 2, pp. 307-319

Istria is often mentioned as one of the most developed tourist regions of Croatia. In order to recognize its significance in the Croatian and international tourism markets this research compares performance of Istrian hoteliers with those of domestic and foreign competitors. The other purpose of...

Persistent link: https://www.econbiz.de/10011456432

Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve

Huang, Zhuowei; Miao, Li - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 6, pp. 655-684

Persistent link: https://www.econbiz.de/10011559797

CEO resignations and new and relevant information conveyance : evidence from the hospitality industry

Jackson, Leonard A. - In: Tourism economics : the business and finance of tourism … 20 (2014) 3, pp. 567-578

Persistent link: https://www.econbiz.de/10010466758

Strategic orientation and new venture performance in the hospitality industry

Alarcón-del-Amo, María-del-Carmen; Gómez, Jorge Eduardo - In: International journal of business environment : IJBE 6 (2014) 3, pp. 266-283

Persistent link: https://www.econbiz.de/10010492088

Influence of corporate social responsibility on hotel demand

Sevilla-Sevilla, Claudia; Reina-Paz, María Dolores; … - In: International business and economics research journal 13 (2014) 7, pp. 1625-1630

Persistent link: https://www.econbiz.de/10011450744

Strategic reflexivity in the hotel industry : a value-based analysis

Thrassou, Alkis; Vrontis, Demetris; Bresciani, Stefano - In: World review of entrepreneurship, management and … 10 (2014) 2/3, pp. 352-371

Persistent link: https://www.econbiz.de/10010393464