Many intensive care units (ICUs) face overcrowding. One response to this overcrowding is to bump ICU patients to other departments of the hopsital to make room for new patient arrivals. Such bumping clearly has the potential to reduce quality care. In this paper we develop a stochastic model of...

In this paper, we consider the problem of which products to offer and how to price them when the products are designed and manufactured using resources shared among them. We develop a model of costs that allows us to capture a wide range of complex interactions that arise when there are shared...

The coordination of activities in a work context has been examined by many disciplines and in recent years the role of information systems and other artifacts has become increasingly prominent. The emergency department (ED) of a hospital in a large US city is used to study how information...

Providing the right staffing levels is of paramount importance in most service centers. Excess capacity is costly, yet a lack of sufficient capacity leads to unacceptably low service levels which may be even costlier. When determining staffing levels for a service center it is, therefore,...