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Service quality
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7,424
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Dohmen, Thomas
83
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78
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76
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76
Falk, Armin
75
Sutter, Matthias
75
McAleer, Michael
72
Chang, Chia-Lin
64
Bruhn, Manfred
61
Propper, Carol
53
Straume, Odd Rune
52
Rundle-Thiele, Sharyn
51
Sunde, Uwe
50
Hammitt, James K.
49
Hanushek, Eric Alan
49
Vieider, Ferdinand M.
46
Chen, Tain-Jy
44
Han, Heesup
44
Yu, Zongxian
44
Mattila, Anna S.
43
Rivkin, Steven G.
43
Schmidt, Ulrich
43
Chang, Hung-hao
42
Ranis, Gustav
42
Prybutok, Victor R.
41
Huffman, David
40
Schive, Chi
39
Weber, Martin
39
Kubacki, Krzysztof
38
Brekke, Kurt R.
37
Filippin, Antonio
37
Yang, Chih-Hai
36
Gravelle, Hugh
35
Menkhoff, Lukas
35
Prentice, Catherine
34
Shen, Chung-hua
33
Booth, Alison L.
32
Dreber, Anna
32
Hanushek, Eric A.
32
Kotler, Philip
32
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48
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
34
Springer Fachmedien Wiesbaden
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Taiwan / Zhujichu
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International Monetary Fund (IMF)
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International Monetary Fund
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IGI Global
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World Bank
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Edward Elgar Publishing
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Hochschulrektorenkonferenz
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Zhonghua jing ji yan jiu yuan
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Agricultural and Applied Economics Association - AAEA
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Bundesstelle für Außenhandelsinformation <Köln>
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World Bank Group
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Economics Research, World Bank Group
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Harvard Institute for International Development
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Verlag Dr. Kovač
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Jingji-Yanjiusuo <Taipeh>
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Fördergesellschaft Marketing an der Universität Augsburg
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Nomos Verlagsgesellschaft
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International Bank for Reconstruction and Development
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Zi you zhong guo zhi gong ye
763
International journal of hospitality management
465
Working paper / National Bureau of Economic Research, Inc.
380
The service industries journal
377
NBER working paper series
363
Journal of business research : JBR
350
Journal of retailing and consumer services
348
NBER Working Paper
316
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
285
Discussion paper series / IZA
282
The journal of services marketing
226
Tourism management : research, policies, practice
214
Applied economics
197
Economic review : issued bi-monthly
197
International journal of contemporary hospitality management
179
Journal of air transport management
178
Auditing : a journal of practice & theory
177
Review of Pacific Basin financial markets and policies
159
IZA Discussion Paper
158
Journal of economic behavior & organization : JEBO
158
Journal of hospitality marketing & management
157
Journal of travel and tourism marketing
153
Services marketing quarterly
150
Discussion paper / Centre for Economic Policy Research
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Journal of Services Marketing
138
The TQM journal : the international review of organizational improvement
131
CESifo working papers
128
Service business
128
International Journal of Bank Marketing
123
Cogent business & management
122
International journal of quality & reliability management
118
International journal of productivity and quality management : IJPQM
115
International journal of quality and service sciences
114
Issues & studies : a social science quarterly on China, Taiwan, and East Asian affairs
114
International journal of services and operations management
112
Management science : journal of the Institute for Operations Research and the Management Sciences
110
Journal of service research : JSR
109
Health care management review : HCM review
106
Pacific-Basin finance journal
104
Applied economics letters
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ECONIS (ZBW)
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RePEc
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599
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BASE
96
OLC EcoSci
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Showing
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1
Designing messages for fluorosis mitigation behavior change : role of message framing and perceived risk
Mohanty, Nilamadhab
;
Biswas, Saswata Narayan
;
Mishra, …
- In:
Health marketing quarterly
35
(
2018
)
4
,
pp. 280-297
Persistent link: https://www.econbiz.de/10011979393
Saved in:
2
Service guarantees in the hotel industry : their effects on consumer risk and service quality perceptions
Wu, Cedric Hsi-jui
;
Liao, Hsiao-chun
;
Hung, Kuang-peng
; …
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 757-763
Persistent link: https://www.econbiz.de/10009544312
Saved in:
3
The effect of SMS nudges on higher education performance
Brandt, Alicia
;
Oskorouchi, Hamid R.
;
Sousa-Poza, Alfonso
- In:
Empirical economics : a quarterly journal of the …
66
(
2024
)
5
,
pp. 2311-2334
Persistent link: https://www.econbiz.de/10014520172
Saved in:
4
A comparative study of customer service level based on service marketing mix (7Ps) in selected public and private sector banks in Bhopal, MP, India, by using mystery shopping as a...
Kumar, Satyendra
;
Almoula, Trupti Samir
- In:
International journal of financial services management …
10
(
2020
)
3
,
pp. 239-267
Persistent link: https://www.econbiz.de/10012510366
Saved in:
5
Risikoverhalten privater Kapitalanleger : Implikationen für das Finanzdienstleistungsmarketing
Steul-Fischer, Martina
-
2003
-
1. Auflage
Persistent link: https://www.econbiz.de/10001825934
Saved in:
6
Risikoeinstellung, Risikoverhalten und Marketing für Finanzdienstleistungen
Schade, Christian D.
;
Steul, Martina
-
1998
Persistent link: https://www.econbiz.de/10013442277
Saved in:
7
From traditional banking to technology-enabled banking services in India : a study of bank customers' perceptive
Ali, Liaqat
;
Kaur, Simran Jit
- In:
Journal for global business advancement : JGBA
15
(
2022
)
4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10014309015
Saved in:
8
Bankmarketing
: schlanke Strukturen und Servicequalität als strategische Aufgabe für Universalkreditinstitute
Bielenberg, Ulf
-
1997
Persistent link: https://www.econbiz.de/10000630484
Saved in:
9
Kundenbindungssysteme für Kreditinstitute : der Zusammenhang von Kundenorientierung, Dienstleistungsqualität und Beschwerdemanagement
Richter-Mundani, Stefan
-
1999
Persistent link: https://www.econbiz.de/10000168439
Saved in:
10
Steigerung der Dienstleistungsqualität mit Electronic-Banking : Kundenorientierung am Beispiel sächsischer Genossenschaftsbanken
Eusterbrock, Claudia
-
1999
Persistent link: https://www.econbiz.de/10000679755
Saved in:
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