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A structural model of customer satisfaction and trust in vendors involved in mobile commerce

Mohd Suki, Norazah - In: The international journal of business science & applied … 6 (2011) 2, pp. 18-30

The purpose of this paper is to provide an explanation of factors influencing customer satisfaction and trust in vendors involved in mobile commerce (m - commerce). The study sample consists of 200 respondents. Data were analyzed by employing structural equation modelling (SEM) supported by AMOS...

Persistent link: https://www.econbiz.de/10011894325

Mobile phone adoption in agri-food sector : are farmers in Sub-Saharan Africa connected?

Kabbiri, Ronald; Dora, Manoj; Kumar, Vikas; Elepu, Gabriel - In: Technological forecasting & social change : an … 131 (2018), pp. 253-261

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Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany

Gerpott, Torsten J. - In: International journal of services and operations management 13 (2012) 4, pp. 525-553

Persistent link: https://www.econbiz.de/10009670773

User acceptance of "near field communication" mobile phone service : an investigation based on the "unified theory of acceptance and use of technology" model

Chen, Kai-ying; Chang, Meng-lin - In: The service industries journal 33 (2013) 6, pp. 609-623

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Asymmetries in the effects of drivers of brand loyalty between early and late adopters and across technology generations

Lam, Shun Yin; Shankar, Venkatesh - In: Journal of interactive marketing : a quarterly … 28 (2014) 1, pp. 26-42

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Mobile communications : a comprehensive hierarchical modelling approach

Clemens, Michael Daniel; Shu, Xin; Gan, Christopher - In: Asia Pacific journal of marketing and logistics 26 (2014) 1, pp. 114-146

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Der paralysierte Konsument : eine empirische Studie zur Unentschlossenheit bei der Wahl von Mobilfunktarifen

Huber, Frank; Vogel, Johannes; Matthes, Isabel; … - 2009 - 1. Aufl.

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The effect of buyers' perceptions of environmental uncertainty on satisfaction and loyalty

Wood, John - In: Journal of marketing theory and practice 16 (2008) 4, pp. 309-320

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Adoption of mobile banking at the bottom of the pyramid : an emerging market perspective

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The factors that affect healthcare workers’ intention to use of e-finance applications in Turkey

Baki, Rahmi; Bağcı, Haşim - In: Journal of information & knowledge management : JIKM 20 (2021) 2, pp. 2150022-1-2150022-19

Persistent link: https://www.econbiz.de/10012643374