We develop a structural demand model that captures the effect of out-of-stocks on customer choice. Our estimation method uses store-level data on sales and partial information on product availability. Our model allows for flexible substitution patterns which are based on utility maximization...

In sequential competitions, the order in which teams take turns may have an impact on performance and the outcome. Previous studies with penalty shootouts have shown mixed evidence of a possible advantage for the first shooting team. This has led to some debate on whether a change in the rules...

We conduct an empirical study to analyze how waiting in queue in the context of a retail store affects customers’ purchasing behavior. Our methodology combines a novel dataset with periodic information about the queuing system (collected via video recognition technology) with point-of-sales...

The COVID-19 pandemic has caused great disruption to the service sector, which has in turn adapted by implementing measures that reduce physical distancing among employees and users; examples include home-office work and the setting of occupancy restrictions at indoor locations. The design of...

We study the following question: how does competition influence the inventory holdings of General Motors' dealership operating in isolated U.S. markets? We wish to disentangle two mechanism by which local competition influences a dealer's inventory: (1) the entry or exit of a competitor can...

The Newsvendor model captures the trade-off faced by a decision maker that needs to place a firm bet prior to the occurence of a random event. Previous research in Operations Management has mostly focused on deriving the decision that minimizes the expected mismatch costs. In contrast, we...

We examine the effect of performance monitoring in public procurement through the lens of organizational culture in a principal-agent model where the manager (principal) and buyers (agents) may have different beliefs about how much the government values efficiency. We show that the effect of...

In this paper we conduct an empirical investigation of a large-scale combinatorial auction (CA); the Chilean auction for school meals in which the government procures half a billion dollars worth of meal services every year. Our empirical study is motivated by two fundamental aspects in the...