Dentro de las distintas estrategias relacionadas con la gestión de la calidad que puede desarrollar una organización, en los últimos tiempos ha adquirido una especial relevancia la implantación y certificación de sistemas de calidad conforme a los requisitos que establece la norma ISO 9001....

This paper presents a system cost model to assist a manufacturer in assessing the minimum cost allocations of quality improvement targets to suppliers. The model accounts for the effects of autonomous learning and induced learning on quality improvement, via variance reductions of supplier...

Currently tourism represents one of the basic elements for the sustainable development, considering that it is properly understood and implemented. To perform an analysis of tourism in this context, we must consider the three coordinates, interedependente, that influence and equally are...

This paper aims to highlight the links between risk management and quality management and to study the possibility of their integrated approach. The study reviews the evolution of risk approach within organizations and stresses the need to increase the effectiveness of this approach by...

This present study analyses a stringent and current problem of the economy which resides from the measurements of the proportion of production which lead to the growth of the amount of waste resulted from production and influence its efficiency. The first part of the study tries to point out the...

In the current economic context marked by the globalization phenomena and by the increasing recognition of the interdependence between enviroment, security and development, we assist at the increasing demands of the society regarding environmental protection and of the work’s health and safety...

This study examines the relative perceptions of manufacturing and service quality executives about the use and benefits of quality management programs. In particular, survey responses from 358 of the largest U.S. manufacturing and service corporations were used to assess the impact of quality...

In this paper, we present a new approach of correlated risk assessment by linking the multiple process capability indices and loss functions, in which the multivariate process capability indices and multivariate loss functions describe the likelihood and consequences as a result of...

Considering that transportation is one of the most sensitive passenger services (passenger safety, punctuality of departures) which are mostly subsidized by the taxpayers, a key role is played by a quality management system that every common carrier should be implemented, and thus to secure the...

Quality healthcare is the subject of research and controversy for many years. On one side, it is seen as unreal and undefi ned and on the other it is seen as a term that is measurable and in some respects elusive. In any case, the existence of vast literature in the field of quality in...