Similar Search Results

How to measure service quality in internet banking

Torres-Moraga, Eduardo; Vasquez-Parraga, Arturo Z.; … - In: International journal of services and standards 6 (2010) 3/4, pp. 236-255

Persistent link: https://www.econbiz.de/10008938348

Trust and commitment in the formation of donor loyalty

Barra, Cristobal; Pressgrove, Geah; Torres, Eduardo - In: The service industries journal 38 (2018) 5/6, pp. 360-377

Persistent link: https://www.econbiz.de/10011848104

How to measure service quality in internet banking

Torres-Moraga, Eduardo; Vasquez-Parraga, Arturo Z.; … - In: International journal of services and standards 6 (2010) 3/4, pp. 236-255

Persistent link: https://www.econbiz.de/10009867373

Does destination brand experience help build trust? : Disentangling the effects on trust and trustworthiness

Torres-Moraga, Eduardo; Barra, Cristobal - In: Journal of destination marketing & management 27 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014285218

The role of customer readiness and participation in non-technology-based service delivery

Poushneh, Atieh; Vasquez-Parraga, Arturo Z. - In: Journal of Consumer Marketing 35 (2018) 6, pp. 588-600

Purpose: This study aims to answer the following question: How can customer readiness be instrumental in non-technology-based service delivery? Design/methodology/approach: Using a field study, this research examines the role of customer readiness in customer participation in...

Persistent link: https://www.econbiz.de/10012073707

Derived versus full name brand extensions

Olavarrieta, Sergio; Torres, Eduardo; Vásquez … - In: Journal of business research : JBR 62 (2009) 9, pp. 899-905

Persistent link: https://www.econbiz.de/10003866449

Determinants of student loyalty in higher education : a tested relationship approach in LAtin America

Rojas-Méndez, José I.; Vasquez-Parraga, Arturo Z.; … - In: Latin American business review : journal of the … 10 (2009) 1, pp. 21-39

Persistent link: https://www.econbiz.de/10003870042

El canal de crédito bancario en Venezuela

Arreaza, Adriana (contributor); Torres, Eduardo (contributor) - In: Revista BCV 20 (2006) 2, pp. 85-105

Persistent link: https://www.econbiz.de/10003469809

The bank lending channel in Venezuela : evidence from bank level data

Arreaza, Adriana; Torres, Eduardo; Santander, Eugenia - In: Money affairs 19 (2006) 1, pp. 57-78

Persistent link: https://www.econbiz.de/10003385923

Road travelers' motivations and loyalty : train versus bus services

Zamora, Jorge; Vasquez-Parraga, Arturo Z.; Rodriguez, Ana; … - In: Journal of travel and tourism marketing 28 (2011) 5/6, pp. 541-555

Persistent link: https://www.econbiz.de/10009374120