Each chapter in Human Resource Development provides the reader with commentary, activities and review sections in an integrated approach. The action-oriented approach is vital for practicing managers but increasingly for postgraduate and final year undergraduates who have work experience. It is...

Increasingly, organisations are interested in managing corporate social responsibility (CSR) and sustainability as part of their operations management (OM). OM practices and research must respond to demands to address sustainability. This response is triggered by climate change and other...

Shows evidence of two types of manufacturing firm: traditional (low performing plants) and enlightened (high performing plants), and makes the case that the distinction in quality is not so much between Japanese versus Western, as it is between traditional and enlightened approaches to quality....

Covers -- Editorial board -- Service modularity andarchitecture - an overview and research agenda -- Evolution of modularity literature: a 25-year bibliometric analysis -- What professionals consider when designing a modular service architecture? -- Exploring modularity in services: cases from...