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Level of customer satisfaction...
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Subject
All
Customer satisfaction
15,419
Kundenzufriedenheit
13,835
Versicherung
12,731
Insurance
10,671
Service quality
6,455
Dienstleistungsqualität
6,272
Consumer behaviour
5,829
Konsumentenverhalten
5,678
Relationship marketing
5,632
Beziehungsmarketing
5,596
Deutschland
2,919
Theorie
2,348
Theory
2,298
insurance
2,189
Germany
1,773
USA
1,475
United States
1,290
customer satisfaction
1,290
Bank
1,193
Satisfaction
1,113
Customer service
1,076
Job satisfaction
1,042
Online-Handel
1,042
Arbeitszufriedenheit
1,041
Online retailing
1,039
Kundenservice
1,018
Risikomanagement
986
Risk management
972
Qualitätsmanagement
958
Quality management
932
India
913
Electronic Commerce
877
Urlaubsverhalten
875
Holiday behaviour
874
Indien
860
E-commerce
853
Versicherungsmarkt
818
Emotion
809
Beschwerdemanagement
785
Complaint management
783
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Undetermined
9,607
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7,409
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Article
21,282
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11,244
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368
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41
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14,881
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14,881
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2,350
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2,350
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1,717
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1,636
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1,636
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1,373
research-article
1,298
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1,050
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732
Collection of articles of several authors
559
Sammelwerk
559
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257
Aufsatzsammlung
239
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225
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225
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210
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210
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205
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205
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187
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178
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144
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144
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132
Statistik
127
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111
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108
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91
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91
case-report
90
conceptual-paper
82
review-article
82
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68
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60
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58
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58
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57
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50
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English
23,897
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4,487
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3,735
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232
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197
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125
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102
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67
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50
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40
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40
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16
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15
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15
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12
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11
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10
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9
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7
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5
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5
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4
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4
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3
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1
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Author
All
Eling, Martin
95
Han, Heesup
70
Schmeiser, Hato
64
Homburg, Christian
59
Kunreuther, Howard
59
Gründl, Helmut
53
Farny, Dieter
51
Gulácsi, László
45
Schulenburg, Johann-Matthias von der
42
Finsinger, Jörg
41
Mattila, Anna S.
41
Gatzert, Nadine
37
Brodszky, Valentin
36
Dionne, Georges
36
Svensson, Göran
36
Url, Thomas
36
Aksoy, Lerzan
35
Dionne, G.
35
Banyár, József
34
Cummins, John David
34
Mittal, Vikas
34
Péntek, Márta
34
Rencz, Fanni
34
Richter, Andreas
34
Gustafsson, Anders
30
Nell, Martin
29
Söderlund, Magnus
29
Wagner, Fred
29
Bruhn, Manfred
28
Huber, Frank
28
Müller-Lutz, Heinz Leo
28
Ringle, Christian M.
28
Usman, Osly
28
Wong, IpKin Anthony
28
Prybutok, Victor R.
27
Shahin, Arash
27
Gil Saura, Irene
26
Koch, Peter
26
Nguyen, Tristan
26
Prentice, Catherine
26
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Institution
All
International Association for the Study of Insurance Economics
102
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
84
National Bureau of Economic Research
79
OECD
57
International Monetary Fund
51
Springer Fachmedien Wiesbaden
40
International Monetary Fund (IMF)
35
C.E.P.R. Discussion Papers
26
Université Paris-Dauphine (Paris IX)
26
HAL
24
Mathematica Policy Research
24
Département de Sciences Économiques, Université de Montréal
22
Gesamtverband der Deutschen Versicherungswirtschaft
19
Institute for the Study of Labor (IZA)
19
International Food Policy Research Institute (IFPRI)
18
American Enterprise Institute
17
W.E. Upjohn Institute for Employment Research
17
eSocialSciences
17
Bundesversicherungsanstalt für Angestellte
16
Centre Interuniversitaire de Recherche en Économie Quantitative (CIREQ)
16
Institut für Versicherungswirtschaft <Sankt Gallen>
16
World Bank
16
Verlag Dr. Kovač
15
International Labour Organization (ILO), United Nations
14
Organisation for Economic Co-operation and Development
14
Center for Financial Studies
13
EconWPA
13
HEC Montréal (École des Hautes Études Commerciales)
13
Inter-American Development Bank
13
Internationaler Währungsfonds
13
London School of Economics and Political Science
13
UNCTAD Secretariat
13
World Bank Group
13
Federal Reserve Bank of Chicago
12
International Monetary Fund / Monetary and Capital Markets Department
12
Tinbergen Instituut
12
UNCTAD / Secretariat
12
Department of Economics and Business, Universitat Pompeu Fabra
11
European Association of Agricultural Economists - EAAE
11
Universität St. Gallen / Institut für Versicherungswirtschaft
11
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Published in...
All
Journal of retailing and consumer services
423
International journal of hospitality management
355
Journal of business research : JBR
313
The Geneva papers on risk and insurance - issues and practice : an official journal of the Geneva Association
289
Zeitschrift für die gesamte Versicherungswissenschaft : Zeitschrift des Deutschen Vereins für Versicherungswissenschaft e.V.
232
Betriebs-Berater : BB
199
The journal of services marketing
192
Journal of Services Marketing
186
The service industries journal
180
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
174
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
The journal of risk and insurance : the journal of the American Risk and Insurance Association
150
International journal of contemporary hospitality management
140
SpringerLink / Bücher
117
Cogent business & management
114
International Journal of Bank Marketing
114
European Journal of Marketing
109
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Services marketing quarterly
104
Sigma
96
Working paper / National Bureau of Economic Research, Inc.
93
Service business
92
Insurance / Mathematics & economics
90
Journal of service research : JSR
88
Wirtschaftsdienst : Zeitschrift für Wirtschaftspolitik
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Tourism management perspectives : TMP
85
Versicherungswirtschaft : Magazin für Führungskräfte und Entscheider
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
International journal of productivity and quality management : IJPQM
83
MPRA Paper
80
Psychology & marketing
80
International Journal of Contemporary Hospitality Management
79
NBER working paper series
78
The international journal of bank marketing : IJBM
73
Journal of the Academy of Marketing Science
72
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Source
All
ECONIS (ZBW)
26,845
RePEc
2,363
Other ZBW resources
1,715
USB Cologne (EcoSocSci)
746
EconStor
568
BASE
532
USB Cologne (business full texts)
139
OLC EcoSci
22
ArchiDok
5
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Showing
1
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10
of
32,935
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Prioritising the service quality factors affecting customer satisfaction in life
insurance
industry : an application of fuzzy AHP
Preeti
;
Mittal, Manju
;
Gupta, Sanjay
- In:
International journal of productivity and quality …
42
(
2024
)
4
,
pp. 519-535
Persistent link: https://www.econbiz.de/10015065618
Saved in:
2
Service quality, customers’ satisfaction, and profitability : an empirical study of Saudi Arabian
insurance
sector
Ali, Anis
;
Tausif, Mohammad Rumzi
- In:
Investment management and financial innovations
15
(
2018
)
2
,
pp. 232-247
Persistent link: https://www.econbiz.de/10012055447
Saved in:
3
Measuring customer experience in bancassurance : an empirical study
Choudhury, Mousumi
;
Singh, Ranjit
;
Saikia, Hemanta
- In:
Market : review for marketing theory and practice
28
(
2016
)
1
,
pp. 47-62
Persistent link: https://www.econbiz.de/10011708923
Saved in:
4
A bibliometric analysis of scientific publications on customer loyalty in the
insurance
industry
Singla, Sherry
;
Sawhney, Harpreet Kaur
- In:
Metamorphosis : a journal of management research
22
(
2023
)
2
,
pp. 146-157
Persistent link: https://www.econbiz.de/10014584378
Saved in:
5
Service trust, loyalty, and satisfaction : do clients prefer
insurance
firms or agencies?, evidence from Turkey
Acikdilli, Gaye
;
Soylu, Abdullah Bugra
- In:
Copernican Journal of Finance & Accounting : CJF&A
12
(
2023
)
2
,
pp. 9-26
Persistent link: https://www.econbiz.de/10014525463
Saved in:
6
A comparative analysis of customers’ satisfaction for conventional and Islamic
insurance
companies in Pakistan
Janjua, Pervez Zamurrad
;
Akmal, Muhammad
- In:
International journal of economics and finance
6
(
2014
)
4
,
pp. 36-50
Persistent link: https://www.econbiz.de/10010347753
Saved in:
7
Evaluation of the influence of a chosen element of
insurance
companies' employees behaviour on specific aspects of customer relations management
Grzebieniak, Andrzej
- In:
Olsztyn economic journal
8
(
2013
)
2
,
pp. 177-187
Persistent link: https://www.econbiz.de/10010506161
Saved in:
8
Examining the influence of service reliability on customer satisfaction in the
insurance
industry in Kenya
Chege, Catherine Njoki
-
2021
Persistent link: https://www.econbiz.de/10012594001
Saved in:
9
Be happy, be loyal? : exploring drivers for renewal of mobile-delivered index
insurance
Kirchner, Ella
;
Mußhoff, Oliver
- In:
The journal of development studies
60
(
2024
)
6
,
pp. 831-847
Persistent link: https://www.econbiz.de/10014548340
Saved in:
10
Influence of service assurance on customer satisfaction across Kenyan
insurance
companies : a multi-level data analysis approach
Chege, Catherine Njoki
-
2022
Persistent link: https://www.econbiz.de/10013445487
Saved in:
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