Examines training. Considers training is a key element in creating culture change. Explains the importance of managing the learning environment, maintaining interest and developing action plans based on the training experience. Asserts that training should address changing attitudes. Discusses...

Examines the three essential factors vital to success in transforming culture: clarity of purpose, leadership, and a planned change process. Considers organization culture is a way of describing the behaviours which predominate in the business. Suggests three ingredients to make a difference....

Draws on a number of recent surveys to address the issue of why corporate transformation and total quality are taking longer to achieve than was first envisaged. Concludes that a more holistic approach is required than is often applied. Successfully implementing a transformation programme...

Looks at three very different organizations which introduced total quality management following a common framework involving a four‐stage approach to implementation. Through the case studies, describes the TQM process which involved diagnosing areas of weakness and strength, commitment...

The growing interest in total quality management programmes is well‐known, although there is some concern that such programmes have, in practice, paid only limited attention to human resource management issues. Uses the findings of a primary case study and two secondary case studies to examine...

Argues that organizations are in the midst of a competitive revolution and quality improvement is an important factor in the quest to remain competitive. Companies are realizing they need to initiate a quality improvement programme and that training is a critical variable in the success of that...

Quality managers must be seen to support directly the primary aims of the business. This means that they can no longer impose change plans on the business, but rather they have to persuade and facilitate change. This requires skills that are inherent in the consulting process. Identifies the key...

Explores the prevailing system of management in the West, which has discouraged individual initiative. The results are decreased innovation and a reduction in applied technology. To restore motivation, innovation and joy in work and learning, a transformation of management is essential. This...

In an age when everything is moving at a faster pace and change has become the order of the day, companies large and small have to be more alert to the opportunities and threats that could make or break them. British Steel has raised the business awareness of all its employees and is nurturing a...

The paper focuses on the contribution which adequate organisational learning and innovation can make to the enhancement, development and improvement of professional expertise in the construction domain. The paper, based on research undertaken within the European (fourth framework)‐funded...