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Importance-performance analysis of service quality dimensions for the Bangladeshi hotel industry
Mahbubar Rahman; Rafikul Islam - In: International journal of business and systems research 12 (2018) 4, pp. 365-390
Persistent link: https://www.econbiz.de/10011960592
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Direct and indirect contribution of HRM practice to hotel company performance
Ružić, Marinela Dropulić - In: International journal of hospitality management 49 (2015), pp. 56-65
Persistent link: https://www.econbiz.de/10011379939
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Business excellence influence for the improvement of hotel performance in Croatia
Žilić, Ivana - In: International journal of economics and business research 6 (2013) 3, pp. 357-366
Persistent link: https://www.econbiz.de/10010351106
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Work productivity in the Croatian hotel industry - funadamentals and concepts for achieving growth and competitiveness
Avelini Holjevac, Ivanka - In: South-east European journal of economics and business 5 (2010) 1, pp. 85-90
Persistent link: https://www.econbiz.de/10003993971
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Measuring service quality in the Croatian hotel industry: a multivariate statistical analysis
Marković, Suzana - In: Naše gospodarstvo : revija za aktualna ekonomska in … 50 (2004) 1/2, pp. 27-35
Persistent link: https://www.econbiz.de/10002130288
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Technological innovation as the hotel's processes quality factor : the case of the Croatian hotel sector
Praničević, Daniela Garbin; Pivčević, Smiljana; … - 2011
Persistent link: https://www.econbiz.de/10011931099
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Exploring the Relationship between Service Quality and Customer Satisfaction in Croatian Hotel Industry
Markovic, Suzana; Raspor Jankovic, Sanja - 2013
hotel industry in Croatia. Methodology – The data were collected us in self-administered questionnaire. The questionnaire … included. Questionnaires were distributed to domestic and international hotel guests in the Opatija Riviera (Croatia … customer satisfaction, reporting the findings from Croatia. Therefore, it contributes to the existing literature on service …
Persistent link: https://www.econbiz.de/10014037868
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A cross-cultural study on perceived quality in upscale hotels in Italy and Croatia
Šerić, Maja - In: Journal of hospitality and tourism insights 1 (2018) 4, pp. 340-366
Persistent link: https://www.econbiz.de/10011924290
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Determinants of customer satisfaction : empirical study in hotels
Machado, Maria João Cardoso Vieira - In: International journal of applied management science 11 (2019) 2, pp. 91-112
Persistent link: https://www.econbiz.de/10012035828
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Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra; Marciszewska, Barbara - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 313-332
Persistent link: https://www.econbiz.de/10009768002