In this paper, we explore the standardization of contemporary management knowledge, focusing in particular upon the role of standards in creating and reifying organizational objects, with powerful consequences and with often unrecognized ethical implications. It is our argument that modernist...

Using two stages of large-scale empirical data collection and analysis, this article presents a first attempt to develop a scale (netQ) for measuring the quality of free, virtual-only service experience. In the first stage, based on responses to an online survey, qualitative analysis has been...

Purpose – Business improvement initiatives have benefit for both an organisation’s operational effectiveness and its knowledge acquisition capabilities. These have a synergistic effect upon the ability to gain and maintain competitive advantage. Among the multitude of approaches that can be...

A growing body of evidence indicates the emerging applications of projects and their role in modern businesses. The agreement over project success criteria and delivery of a quality product still remains a key managerial concern. Underlying theoretical concepts and empirical evidence presented...

Purpose – The purpose of this research note is to articulate the limitations that project management (PM) currently faces by outlining the PM literature's frequent neglect of political, social and ethical dimensions of PM work in order to raise a number of important themes that can be usefully...