This dissertation was designed to investigate third-party frauds on UK retail banking customers, including card fraud, cheque fraud, online banking fraud, telephone banking fraud and banking phishing fraud and the fraud risk management frameworks for UK banks and building societies. The most...

Adopting an internal marketing approach, this paper attempts to provide a deeper understanding of the organisational commitment — service quality relationship in the service context. This is done by empirically testing the relationships that the three components of organisational commitment...