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The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management contex...
Ashill, Nicholas J.; Rod, Michel; Carruthers, Janet - In: Journal of strategic marketing 16 (2008) 5, pp. 437-462
Persistent link: https://www.econbiz.de/10003797210
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Pharmaceutical marketing return-on-investment: a European perspective
Rod, Michel; Ashill, Nicholas J.; Carruthers, Janet - In: International journal of pharmaceutical and healthcare … 1 (2007) 2, pp. 174-189
Persistent link: https://www.econbiz.de/10003937245
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The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
Rod, Michel; Ashill, Nicholas J.; Carruthers, Janet - In: Journal of retailing and consumer services 15 (2008) 1, pp. 22-31
Persistent link: https://www.econbiz.de/10003597019
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Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.; Rod, Michel; Thirkell, Peter; … - In: The journal of services marketing 23 (2009) 5, pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
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An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction : a New Zealand study
Rod, Michel; Ashill, Nicholas J.; Shao, Jinyi; … - In: Marketing intelligence & planning 27 (2009) 1, pp. 103-126
Persistent link: https://www.econbiz.de/10009526387
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Mapping and assessing the key management issues influencing UK public healthcare purchaser-provider cooperation
Carruthers, Janet; Ashill, Nicholas J.; Rod, Michel - In: Qualitative market research : an international journal 9 (2006) 1, pp. 86-102
Persistent link: https://www.econbiz.de/10006011063
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An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study
Rod, Michel; Ashill, Nicholas J.; Shao, Jinyi; … - In: Marketing intelligence & planning 27 (2009) 1, pp. 103-126
Persistent link: https://www.econbiz.de/10008167284
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Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees
Ashill, Nicholas J.; Rod, Michel; Thirkell, Peter; … - In: The journal of services marketing 23 (2009) 5, pp. 338-350
Persistent link: https://www.econbiz.de/10008316418
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The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise
Rod, Michel; Ashill, Nicholas J.; Carruthers, Janet - In: Journal of retailing and consumer services 15 (2008) 1, pp. 22-31
Persistent link: https://www.econbiz.de/10007897001
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Purchaser-provider interaction in UK public health: improving stakeholder cooperation
Carruthers, Janet; Rod, Michel; Ashill, Nicholas J. - In: International journal of pharmaceutical and healthcare … 1 (2007) 1, pp. 12-26
Persistent link: https://www.econbiz.de/10009896111