This study examines the relative perceptions of manufacturing and service quality executives about the use and benefits of quality management programs. In particular, survey responses from 358 of the largest U.S.manufacturing and service corporations were used to assess the impact of quality...

The purpose of this research is to further examine the relationship between organizational culture and a strategic approach to quality, as embodied in Malcolm Baldrige Quality award criteria. To accomplish this, a questionnaire was developed for a postal survey. The questionnaire was based upon...

Purpose – The purpose of this paper is to assess the records system of a Turkish public university, using the example of Hacettepe University in order to develop records management programs in Turkish universities. Design/methodology/approach – A survey method is used in this research; data...

Zero acceptance number plans (c = 0 plans) are sometimes described as the only appropriate method of acceptance sampling in an environment in which zero defects is a meaningful concept. Considers the operating characteristic curves of such plans, and evaluates their effectiveness in the presence...

Industry spends considerable financial and manpower resources in training operations staff in statistical techniques for quality improvement, but training alone does not necessarily lead to immediate competence. Discusses the various factors which could lead to the success or failure of efforts...

Discusses several issues which are essential in achieving quality management and continuous improvements: standardization, maintenance and improvement: Gemba : and tools for problem solving. Argues that most quality problems can be solved by simply using our common sense, unlike the conventional...

The banking industry in Hong Kong plays a significant role in the international financial arena. Because of increasingly competitive pressure from domestic and overseas banks, Hong Kong banks must improve service quality and care about customer demand. They must tightly control cost and improve...

The patterns of adoption of quality management practices and techniques vary across national boundaries. This article presents the findings of a questionnaire survey into the quality management procedures and tools adopted in three European countries, the UK, Portugal and Finland. A total of 450...