After introducing a definition of knowledge, we explain causes the emergence of knowledge based problems in firms. We structure this field through two dimensions : - material base nature of knowledge : human or formal - levels of knowledge management : creation, capitalization and transfert....

Analyzing an information system through knowledge’s point of view causes a change that, inevitably, engenders the awareness of the importance of the human and sociocultural dimensions to improve its performances. This chapter, based on a Model for Global Knowledge Management within the...