This study considers the coherence of the financial service sector and adopts different observational variables to identify innovation capital (training and R&D density) and process capital (IT system sufficiency). The results show that human capital has a direct impact on both innovation...

The internet is a powerful communication device. It is no surprise then that companies are moving towards using the internet as a communication device for the distribution of financial information. Thus, making the internet a new voluntary disclosure medium. This paper explores this new...

The study illustrates the application of the System Engineering-Capability Maturity Model (SE-CMM) for sustaining and improving quality-management practices. This study takes place at Sanyo Semiconductor Thailand (SSTH) during June–December 2007 with extensive support and cooperation from...

Drawing on previous works in the knowledge management literature, this paper aims at highlighting a number of human-related factors that have to be taken into consideration in the design of an efficient Revenue Management (RM) system. These factors are identified by considering the case of the...

The ever-growing interest of educational institutions and academic communities in e-learning and the increasing number of related papers and papers reflect the need for improving or creating new theories that better support e-learning. This paper discusses the view prevailing in educational...

Recently, it has been proposed that team-based performance appraisal may promote knowledge sharing in the field of knowledge management. The proposal, however, is theoretically and practically doubtful. As a response, this paper explores how team-based performance appraisal impacts knowledge...

Especialmente en el caso de las cajas de ahorro, el capital social ha sido recurrentemente utilizado para explicar la aportación que ciertas entidades bancarias realizan al desarrollo económico y social de sus territorios de actuación. Las cooperativas de crédito, como organizaciones...

Dans un projet de conception d’un produit, certaines connaissances utilisées et produites sont exploitées par des projets connexes : adaptations, mise au point, innovation de produits s’appuyant sur les connaissances utilisées et produites au cours du projet. Le problème est d’aider...

In this paper the influence of organizational culture and knowledge management for the success of new financial services development is discussed. We represent the innovation model for efficient financial services development, in which the development process and supported factors are included....