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Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun; Yeh, Tsu-Ming; Tang, Cheng-Yeh - In: Total quality management & business excellence : an … 29 (2018) 3, pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
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The value of measuring customer satisfaction
Cho, Jihoon; Aribarg, Anohca; Manchanda, Puneet - 2017 - This version: January 2017
Persistent link: https://www.econbiz.de/10011741909
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Development of a short questionnaire for measuring service quality perceptions
Domenge, Rogerio; Arciniega, Luis M. - In: Decision 42 (2015) 1, pp. 11-17
Persistent link: https://www.econbiz.de/10010517252
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Effective restaurant rating scale development and a mystery shopper evaluation approach
Liu, Chih-hsing; Su, Ching-shu; Gan, Bernard; Chou, … - In: International journal of hospitality management 43 (2014), pp. 53-64
Persistent link: https://www.econbiz.de/10010427933
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Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.; Zhang, Tingting; Ronzoni, Giulio - In: International journal of hospitality management 87 (2020), pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
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Expanding the methodological approach to the social servicescape : moving from measurement to manipulation
Hanks, Lydia; Line, Nathaniel D.; Zhang, Lu - In: The Cornell hospitality quarterly 62 (2021) 1, pp. 157-168
Persistent link: https://www.econbiz.de/10012426047
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New insights into the measurement model of a new scale for evaluating restaurant service quality during major infectious disease outbreaks
Chang, Ya-Yuan; Cheng, Ching-Chan - In: International journal of contemporary hospitality management 34 (2022) 5, pp. 1629-1648
Persistent link: https://www.econbiz.de/10013412054
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How do customers perceive service quality in differently structured fast food restaurants?
Cao, Yang; Kim, Kyungmin - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 99-117
Persistent link: https://www.econbiz.de/10010526372
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Perceived service quality and customer revisiting intention : the case of "all you can eat" Asian restaurants in Southern Taiwan
Spyridou, Anastasia - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 3 (2017) 2, pp. 30-38
Persistent link: https://www.econbiz.de/10011892709
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Service failures and recovery strategies of chain restaurants in Taiwan
Tsai, Chen-tsang Simon; Su, Ching-shu - In: The service industries journal 29 (2009) 11/12, pp. 1779-1796
Persistent link: https://www.econbiz.de/10003930745