Most of Business Excellence – Total Quality models provide a static view and processing of Total Quality issues. This paper proposes a system of Business Excellence taking into consideration: current European practices of Total Quality and competitiveness, a modular, open architecture like...

Tourism is an information intensive industry and as a service industry, information is the most significant quality factor for the industry. E-tourism is part of electronic trade that includes the fastest developing technologies that assist to the hospitality and tourism strategic planning and...