businesses and their owners, profiles of single‐ and dual‐role managers were drawn up, and the two types of managers were then … type. Significant longitudinal differences were also identified between single‐ and dual‐role managers with regard to both …

which types of hotels and which types of managers were associated with EM characteristics. The results indicate that …

‐member managers and non‐family‐member managers in family businesses, and the relationship of this variable to certain management … was limited support for the relationship between the percentage of non‐family‐member managers and the nine management … relationship between the percentage of non‐family managers and the use of sophisticated financial management methods. Research …

be a general consensus that managers do influence the performance of small firms, but so far there has not been a … managers influence growth in small firms is presented.  …

service providers and customers. However, there is increasing approbation that managers influence the front‐line employees … characteristics and factors should be investigated in future studies. Practical implications – Results suggest that managers … motivation and job satisfaction. However, managers need to balance a portfolio of diverse employee traits with relevant …

Purpose – This study aims to explore how managers of multi-unit retail chains balance unit customer satisfaction and … research links survey data (gathered from unit managers and customers) to customer satisfaction and unit financial performance …. Findings – The study found that the store managers ' customer and sales operating orientations are strongly related to …

strength of the beliefs held by managers. This implies that the “black box” approach that is characteristic of much management …

influence are available to knowledge work managers, and the circumstances under which these different approaches are indicated …

. Practical implications – There is benefit for managers in promoting organisational learning; however, care must be taken to …