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Mobile payment service quality : a new approach for continuance intention
Hijazi, Rawa; Abu-Daabes, Ajayeb Salama; Al-Ajlouni, … - In: International journal of quality & reliability management 40 (2023) 8, pp. 2019-2038
Persistent link: https://www.econbiz.de/10014332213
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Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu; Au, Wai Ching; Baum, Tom - In: International journal of contemporary hospitality management 36 (2024) 3, pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
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Mobile commerce applications service quality in enhancing customer loyalty intention : mediating role of customer satisfaction
Nurul Fazleen Mohd Zariman; Norshima Humaidi; Muhammad … - In: Journal of financial services marketing 28 (2023) 4, pp. 649-663
Persistent link: https://www.econbiz.de/10014479008
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Uncovering the quality factors driving the success of mobile payment apps
Yi, Jisu; Kim, Jongdae; Oh, Yun Kyung - In: Journal of retailing and consumer services 77 (2024), pp. 1-9
Persistent link: https://www.econbiz.de/10014462180
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The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz; Swaminathan, Srinivasan - In: Services marketing quarterly 44 (2023) 4, pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
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Factors influencing the adoption of mobile app during the COVID-19 pandemic
Lee, Tag; Wong, Amy - In: International journal of services, economics and management 14 (2023) 4, pp. 376-395
Persistent link: https://www.econbiz.de/10014430136
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Exploring mobile banking adoption and service quality features through user-generated content : the application of a topic modeling approach to Google Play Store reviews
Çallı, Levent - In: International journal of bank marketing 41 (2023) 2, pp. 428-454
Persistent link: https://www.econbiz.de/10014267030
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Development of a scale to measure the quality of mobile location-based services
Heo, Jun-Yeon; Kim, Kwang-jae - In: Service business 11 (2017) 1, pp. 141-159
Persistent link: https://www.econbiz.de/10011722680
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Impact of user satisfaction with mandated CRM use on employee service quality
Hsieh, J. J. Po-An; Rai, Arun; Petter, Stacie; Zhang, Ting - In: Management information systems : mis quarterly 36 (2012) 4, pp. 1065-1080
Persistent link: https://www.econbiz.de/10009680791
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Improve communication quality by understanding customer switching behavior in China's telecom sector
Awan, Salman; Cheng, Yanxia - In: Inventi impact: retailing & consumer services (2017) 4, pp. 158-171
Persistent link: https://www.econbiz.de/10011879985