This paper deals with measurement practices and expertises in both manufacturing and service industries. It states that the issue of 'what to measure' still needs further research and discussion, even though there is a general acceptance that the key operational performances of a production...

We suggest a decision support approach, Balanced Benchmarking that combines Balanced Scorecard (BSC) and Interactive Benchmarking. A successful BSC implementation requires a theoretical and operational sound foundation for the key measures. This foundation may be constructed using Interactive...

The enterprises' operations systems environments, characterised by their complexity and dynamics, are challenging the strategic management models. This paper presents the development of a theoretical framework, organised as a set of design recommendations to guide the performance measurement...

Total quality management (TQM) strives to create an organisational culture that fosters continuous improvement in everything by everyone at all times, and requires changes in organisational processes, strategic priorities, individual beliefs, attitudes and behaviours. On the other hand,...

Supply chains are advocated widely as being the new units for commercial competition and developments have made the sharing of supply chain wide information increasingly common. Most organisations however still make operational decisions intended to maximise local organisational performance....

This study applied Data Envelopment Analysis (DEA), a multiple inputs-multiple outputs evaluation tool, to analyse the comparative performances of six high-tech industries currently developed in Taiwan. These six high-tech industries are semiconductor, computer, communications,...

This article reviews the evolution of marketing performance measurement from both research and practitioner perspectives. We find four historical research stages that have evolved in sequence but now continue concurrently, and explore how firms evolve their use of marketing performance measures....

Benchmarking has become a famous slogan in the recent past, so many companies are in discussion about measuring their performance and comparing the results with other enterprises. Due to confidentiality of information, companies tend to be cautious about comparing themselves with competitors....

In this paper, we describe the main characteristics of Supply Chains (SC) and the activities that take place at the strategic and tactical levels. We mention the risks that are specific to SC and show how to measure the performances of an SC at both the strategic and the tactical levels. We also...

This paper aims to investigate how improvements in different collaborative SMEs contexts can be eased by applying a common methodology. Considering that a large amount of different management aspects are involved in the configuration of collaborative environments, multiple management methods are...