Benoit, Sabine; Scherschel, Katrin; Ates, Zelal; Nasr, Linda - In: Journal of Service Management 28 (2017) 5, pp. 810-836
Purpose The purpose of this paper is to make two main contributions: first, showcase the diversity of service research in terms of the variety of used theories and methods, and second, explain (post-publication) success of articles operationalized as interest in an article (downloads), usage...