Public services represent a key means by which societies seek to reduce inequalities. However, some people may experience administrative procedures as more burdensome than others, creating inequality within programs intended to be equity-enhancing. Prior work has found human capital (e.g.,...

Front Cover -- Contents -- About the Authors -- Acknowledgments -- Abbreviations -- Overview -- Part I Analysis -- Chapter 1 Getting Started -- Introduction -- Setting Objectives -- Looking beyond the Budget -- Capacity Constraints -- Note -- Bibliography -- Chapter 2 Day-to-Day Difficulties --...