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Self-Service Technologies and Generation Y: are they beyond the personal touch?

Hale, Dena; Thakur, Ramendra - In: International journal of electronic marketing and … 1 (2006) 2, pp. 132-154

Persistent link: https://www.econbiz.de/10007388827

Self-Service Technologies and Generation Y: are they beyond the personal touch?

Hale, Dena; Thakur, Ramendra - In: International journal of electronic marketing and … 1 (2006) 2, pp. 132-154

Persistent link: https://www.econbiz.de/10007393181

Innovation in healthcare: Issues and future trends

Thakur, Ramendra; Hsu, Sonya H.Y.; Fontenot, Gwen - In: Journal of Business Research 65 (2012) 4, pp. 562-569

Despite the fact that there has been significant improvement in the healthcare industry, inefficiency still exists and little accomplished in understanding how to overcome those inefficiencies using innovation in healthcare. This study seeks to answer the following research questions. How do...

Persistent link: https://www.econbiz.de/10010869847

The Impact of High-Quality Firm Achievements on Shareholder Value: Focus on Malcolm Baldrige and J. D. Power and Associates Awards

Balasubramanian, Siva K.; Mathur, Ike; Thakur, Ramendra - In: Journal of the Academy of Marketing Science 33 (2005) 4, pp. 413-431

Persistent link: https://www.econbiz.de/10006149572

A perceptual approach to understanding user-generated media behavior

Thakur, Ramendra; Summey, John H.; John, Joby - In: The journal of consumer marketing 30 (2013) 1, pp. 4-16

Persistent link: https://www.econbiz.de/10010070209

Knowledge-base and online self-service

Hsu, Sonya H. Y.; Balasubramanian, Siva K.; Thakur, Ramendra - In: Journal of electronic commerce research : JECR 12 (2011) 2, pp. 133-151

Persistent link: https://www.econbiz.de/10009889479

Service innovation: A comparative study of U.S. and Indian service firms

Thakur, Ramendra; Hale, Dena - In: Journal of business research : JBR 66 (2013) 8, pp. 1108-1123

Persistent link: https://www.econbiz.de/10010119587

Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery

Coker, Kesha K.; Thakur, Ramendra - In: The journal of services marketing 38 (2024) 3, pp. 301-311

Persistent link: https://www.econbiz.de/10014515626

A parsimonious model of the antecedents and consequence of online trust: an uncertainty perspective

Angriawan, Arifin; Thakur, Ramendra - In: Journal of internet commerce 7 (2008) 1, pp. 74-94

Persistent link: https://www.econbiz.de/10009853556

Innovation in healthcare: Issues and future trends

Thakur, Ramendra; Hsu, Sonya H.Y.; Fontenot, Gwen - In: Journal of business research : JBR 65 (2012) 4, pp. 562-570

Persistent link: https://www.econbiz.de/10009834167