Purpose – This study's goal is to examine how an intensified room rate signal affects customers' perceptions, their propensity to book, and consequently hotels' revenue maximization. Design/methodology/approach – Subjects were asked to assess quality, sellout risk and the likelihood of...

Purpose – This study aims to explore booking behavior in an online experiment where the time before the date of stay was controlled for and where action and perceptions were recorded. Design/methodology/approach – An initial pool of 302 students enrolled in various undergraduate and graduate...

Purpose – This paper aims to improve the accuracy of hotel daily occupancy forecasts – an essential element in the revenue management cycle – by proposing and testing a novel approach. The authors add the hotel competitive-set’s predicted occupancy as an input of the individual property...