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1
Queues with many servers and impatient customers
Mandelbaum, Avishai
;
Momčilovi´c, Petar
- In:
Mathematics of operations research
37
(
2012
)
1
,
pp. 41-65
Persistent link: https://www.econbiz.de/10009512320
Saved in:
2
Capacity planning and allocation for web-based applications
Mohan, Srimathy
;
Alam, Ferdous M.
;
Fowler, John W.
; …
- In:
Decision sciences : DS
45
(
2014
)
3
,
pp. 535-567
Persistent link: https://www.econbiz.de/10010399007
Saved in:
3
Towards a new model of "customer compliance" service provision
Kasabov, Edward
;
Warlow, Alex J.
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 700-729
Persistent link: https://www.econbiz.de/10003989114
Saved in:
4
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran
;
Ha, Sejin
- In:
Journal of business research : JBR
121
(
2020
),
pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
Saved in:
5
Online service failure : antecedents, moderators and consequences
Adil, Mohd
;
Sadiq, Mohd
;
Jebarajakirthy, Charles
; …
- In:
Journal of service theory and practice
32
(
2022
)
6
,
pp. 797-842
Persistent link: https://www.econbiz.de/10013440334
Saved in:
6
The impact of a waiting-time threshold in overflow systems with impatient customers
Stolletz, Raik
;
Manitz, Michael
- In:
Omega : the international journal of management science
41
(
2013
)
2
,
pp. 280-286
Persistent link: https://www.econbiz.de/10009682182
Saved in:
7
A batch arrival Mx/M/c queue with impatient customers
Kim, Bara
;
Kim, Jeongsim
- In:
Operations research letters
42
(
2014
)
2
,
pp. 180-185
Persistent link: https://www.econbiz.de/10010364561
Saved in:
8
How effective complaint management affects customer retention : the case of group-buying site grouper.mk
Angelovska, Nina
;
Josimovski, Sasho
;
Pulevska …
- In:
Management : journal of contemporary management issues
27
(
2022
)
1
,
pp. 151-166
Persistent link: https://www.econbiz.de/10013502522
Saved in:
9
Livestreaming pollution : a new form of public disclosure and a catalyst for citizen engagement?
Huet-Vaughn, Emiliano
;
Muller, Nicholas Z.
;
Hsu, Yen-chia
-
2018
Persistent link: https://www.econbiz.de/10011880133
Saved in:
10
Locating and staffing service centers under service level constraints
Venkateshan, Prahalad
;
Mathur, Kamlesh
;
Ballou, Ronald H.
- In:
European journal of operational research : EJOR
201
(
2010
)
1
,
pp. 55-70
Persistent link: https://www.econbiz.de/10003973545
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