This article contributes to the emerging e-service quality literature by adopting a different approach to the dominant focus in previous research. The work centres on the internal perspective of organisation, studies the pure service sector and subjects the personal sales channel and the...

Cover -- Guest editorial -- Openness and front end of innovation: does customer type matter? -- Industrial marketing research: a bibliometric analysis (1990-2015) -- Internationalization as process of value distribution through innovation: polyhedral diagnosis of a "born global" firm -- Openness...