Organizations are implementing IT Service Management (ITSM) and creating quality standards to design, deliver, and manage IT services to meet or exceed an agreed level of quality. ITSM uses the best practices of IT Infrastructure Library (ITIL) that informs IT management what needs to be done...

"This book provides comprehensive coverage and definitions of the most important issues, concepts, trends and technologies in the field of global information technology management, covering topics such as the technical platform for global IS applications, information systems projects spanning...

Service and service systems concepts are fundamental constructs for the development of the emergent SSME, ITSM, and Service Oriented Software (SOS) knowledge streams. A diversified literature has provided a richness of findings, but at the same time, the lack of standardized conceptualizations...

The business models in business-to-business (B2B) e-commerce and their effectiveness have been a major topic of research in recent years. Due to the variety of existing models, it seems difficult to find a widely accepted categorization that can be analyzed and assessed. An in-depth study that...

The focus of this article is on how the negotiations between professors and students that are part of the eLearning political process can be interpreted through the prism of game theory. The source of data for the case was a series of in-depth interviews with the professor and an analysis of the...

Maps have been used by teachers for centuries to manipulate information related to geographical locations. This paper presents a novel way to interact with maps through the combination of mobile devices and the Near Field Communication (NFC) technology. This proposal provides teachers and...