Purpose – The use of reverse logistics has received increased attention in the literature, although the role that reverse logistics capabilities plays in enabling firms to achieve cost savings has not been empirically examined. Reverse logistics capabilities can enable retailers to enhance...

Purpose: This study aims to examine the relationship between concrescent conversation environment (CCE), psychological safety and team effectiveness. Although CCE has been known to influence team outcomes, little is known about how it influences them. Integrating the social constructionist and...

Volume flexibility is an important but not very well understood concept that allows a firmto leverage its scarce resources for optimal utilization with upswings and downswings inbusiness. Our research using 3 different research methods suggests that the key problemsin developing a volume...