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Relationship between service quality, consumer values, satisfaction and loyalty : an empirical study of a shopping mall
Campos, Domingos Fernandes; Barros, Kelson Wagner da Silva - In: International journal of services and operations … 39 (2021) 4, pp. 541-562
Persistent link: https://www.econbiz.de/10012693067
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Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd - In: International journal of services and operations management 15 (2013) 3, pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
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Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Khan, Abdul Gaffar; Lima, Reshma Pervin; Mahmud, Md. Shahed - In: Global business review 22 (2021) 1, pp. 85-100
Persistent link: https://www.econbiz.de/10012483214
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The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry
Chen, Shun-Hsing; Hsu, Chu Chuan; Wu, I-Ping - In: European journal of industrial engineering : EJIE 11 (2017) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10011691414
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Establishing logistics service strategies that increase sales
Leuschner, Rudolf; Lambert, Douglas M. - In: Journal of business logistics : JBL 37 (2016) 3, pp. 247-270
Persistent link: https://www.econbiz.de/10011615032
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An empirical analysis on how the building quality, tourism attraction and tourism public service influence the satisfaction of tourism real estate consumption
Jiang, Zhiyong; Li, Jun; Mei, Dexiang - In: Inventi impact: service sector (2019) 2, pp. 119-129
Persistent link: https://www.econbiz.de/10012290623
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An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.; Somasundaram, R.; Krishnamoorthy, V. - In: International journal of services and operations management 30 (2018) 4, pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
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Does customer satisfaction exist in purchasing and usage of electronic home appliances in Bangladesh through interaction effects of social media?
Md Uzir Hossain Uzir; Abu Bakar bin Abdul Hamid; … - In: International journal of business excellence : IJBEX 23 (2021) 1, pp. 113-137
Persistent link: https://www.econbiz.de/10012506639
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The impact of service experience on sustainable customer engagement : the mediation of green perceived value and customer satisfaction
Yan, Dongwei; Wang, Chenke; Sun, Tianyi; Wen, Decheng - In: Corporate social responsibility and environmental management 31 (2024) 3, pp. 2175-2194
Persistent link: https://www.econbiz.de/10014531293
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Linking logistics service quality, customer satisfaction and customer loyalty : an Indian perspective
Mitra, Toorban - In: Manthan : journal of commerce and management 11 (2024) 1, pp. 105-127
Persistent link: https://www.econbiz.de/10015063522