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The role and effect of job satisfaction and empowerment on customers' perception of service quality: a study in the restaurant industry
Gazzoli, Gabriel; Hancer, Murat; Park, Yumi - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 1, pp. 56-77
Persistent link: https://www.econbiz.de/10003968132
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Organizational citizenship behaviour and employee performance : a moderating effect of work status in restaurant employees
Cho, Seonghee; Johanson, Misty M. - In: Journal of hospitality & tourism research : JHTR ; the … 32 (2008) 3, pp. 307-326
Persistent link: https://www.econbiz.de/10003747978
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A research on promoting strategies for employees' work engagement in hotels based on human resource systems
Su, Lei; Shao, Wenhe - 2018
Persistent link: https://www.econbiz.de/10011808976
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Assessing chinese hotel employee’s motivation and involvement in the context of applying loyalty programme practices in international hotel chains in china
Moller, Thorsten Robert - In: Administrative Sciences : open access journal 14 (2024) 9, pp. 1-17
between Chinese hotel employee's intrinsic motivation (IM), extrinsic motivation (EM), their intention to apply loyalty … intrinsic motivation of Chinese hotel employees were found to have a positive impact on their intentions to adopt LPP. The …
Persistent link: https://www.econbiz.de/10015073326
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Herzberg's Two-Factor Theory of work motivation tested empirically on seasonal workers in hospitality and tourism
Lundberg, Christine; Gudmundson, Anna; Andersson, Tommy D. - In: Tourism management : research, policies, practice 30 (2009) 6, pp. 890-899
Persistent link: https://www.econbiz.de/10003892225
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Explanations of service gratuities and tipping : evidence from individual differences in tipping motivations and tendencies
Lynn, Michael - In: Journal of behavioral and experimental economics 55 (2015), pp. 65-71
Persistent link: https://www.econbiz.de/10011434508
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The role of polychronicity and intrinsic motivation as personality traits on frontline employees' job outcomes : an empirical study from Malaysia
Daskin, Mustafa; Surucu, Ozlem Altunoz - In: Asia-Pacific journal of business administration 8 (2016) 2, pp. 177-196
Persistent link: https://www.econbiz.de/10011552972
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Studying the relationship between human resources practices, employee motivation, and online hotel reviews : an empirical approach to the hospitality industry
Meira, Jessica Vieira de Souza; Hancer, Murat; Anjos, … - In: Tourism and hospitality research : THR 22 (2022) 2, pp. 196-208
, this research investigated the relationship between human resources practices, employee motivation, and online hotel … was used to examine the data collected. Employee intrinsic motivation negatively influenced online hotel review ratings …. The online hotel review overall ratings were positively affected by extrinsic motivation. Likewise, human resources …
Persistent link: https://www.econbiz.de/10013257509
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Why hotels give to charity : interdependent giving motives
Lin, Chien-Pang; Wu, Chi-Mei Emily; Tsai, Jen-Hsin - In: International journal of hospitality management 86 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012241476
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When do frontline hospitality employees take charge? : prosocial motivation, taking charge, and job performance : the moderating role of job autonomy
Cai, Zhenyao; Huo, Yuanyuan; Lan, Junbang; Chen, Ziguang; … - In: The Cornell hospitality quarterly 60 (2019) 3, pp. 237-248
Persistent link: https://www.econbiz.de/10012106849