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The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United...
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-mining and manufacturing centres throughout Europe, opening the wayto a deeper understanding of the intensity of change and of …-mining and manufacturing centres throughout Europe, opening the wayto a deeper understanding of the intensity of change and of …
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