A rubber‐stamp board serves everyone—especially the CEO—poorly.

Managerial behavior has typically not been the lead variable in organizational change efforts. Change efforts have assumed that structure, strategy and work design changes will lead to new supervisory behaviors. The kinds of behaviors that are required of a manager in a high involvement...

The application of TQM practices has rapidly increased in US organizations over the past six years, particularly in organizations facing severe competitive pressures. A survey of the 1,000 largest companies shows that these practices fall into two main categories: core practices and...

The source of competitive advantage has shifted in many organizations from reliability to innovation and flexibility. But what does it take for an organization that innovates to then manage effectively? In this follow-up to Built to Change, Ed Lawler argues that it is a combination of the right...