This article discusses knowledge management system design for SSNFPOs. The transfer of best practice knowledge management to SSNFPOs is not easy. SSNFPOs have different strategies and ways of doing business compared to ‘for-profit' organisations. Sector reforms in disability services, aged...

Conceptualizing on developing cognitive pathways for taming wicked problems within the context of complex adaptive social systems, we introduce a new type of community of practice (CoP), called second track processes, that generates social intelligence as solutions to these complex problems. Our...