We compare three common dispute resolution processes - negotiation, mediation, and arbitration - in the framework of …. Under mediation, the parties communicate with a neutral third party who makes a non-binding recommendation. Under … mediation and arbitration procedures. Both mediators and arbitrators should optimally filter information, but mediators should …

position of weakness; When negotiations get ugly: dealing with irrationality, distrust, anger, threats, and ego; When not to …