Bernardo, Ronaldo; Galina, Simone Vasconcelos Ribeiro; … - In: Business Process Management Journal 23 (2017) 1, pp. 155-175
Purpose The purpose of this paper is to develop a conceptual framework that incorporates factors external to the organization into the business process management (BPM) lifecycle through dynamic capabilities (DCs), beginning with strategy and persisting through the business process...