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Patientenorientiertes Qualität...
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Qualitätsmanagement
16,903
Quality management
15,219
Krankenhaus
13,408
Hospital
12,172
Dienstleistungsqualität
4,217
Service quality
4,216
Deutschland
3,660
Health care
3,608
Gesundheitsversorgung
3,602
Germany
3,147
Theorie
2,808
Theory
2,784
Gesundheitswesen
2,759
Patients
2,647
Health care system
2,568
Patienten
2,520
USA
2,187
United States
2,086
Product quality
1,724
Produktqualität
1,723
Prozessmanagement
1,537
Business process management
1,398
Customer satisfaction
1,380
Kundenzufriedenheit
1,354
Standardisierung
1,135
Standardization
1,131
Lieferkette
1,103
Supply chain
1,101
Unternehmenserfolg
929
Firm performance
914
Ärzte
909
Performance measurement
896
Physicians
893
Beziehungsmarketing
890
Performance-Messung
890
Relationship marketing
883
Krankenhausfinanzierung
882
Lean Management
860
Krankenhauskosten
856
Hospital costs
850
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Undetermined
8,642
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5,838
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Article
19,107
Book / Working Paper
13,069
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180
Other
10
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Article in journal
14,799
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14,799
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2,900
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2,515
Working Paper
1,842
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1,716
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1,513
Thesis
1,125
Collection of articles of several authors
744
Sammelwerk
744
Case study
593
Fallstudie
593
research-article
525
Aufsatzsammlung
432
Dissertation u.a. Prüfungsschriften
393
Konferenzschrift
368
Bibliografie enthalten
286
Bibliography included
286
Lehrbuch
266
Conference paper
239
Konferenzbeitrag
239
Conference proceedings
195
Textbook
193
Amtsdruckschrift
167
Government document
167
Ratgeber
134
Guidebook
123
Handbook
91
Handbuch
91
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87
case-report
83
Statistik
69
Collection of articles written by one author
54
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54
conceptual-paper
50
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48
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48
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44
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English
23,713
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7,254
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48
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39
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22
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18
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18
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16
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14
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7
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5
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4
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Author
All
Antony, Jiju
144
Siciliani, Luigi
102
Augurzky, Boris
82
Gaynor, Martin
82
Bruhn, Manfred
69
Devadasan, S. R.
60
Talib, Faisal
54
Propper, Carol
52
Schreyögg, Jonas
50
Kessler, Daniel P.
49
Dale, Barrie G.
46
Dranove, David
43
Gruber, Jonathan
43
Vogt, William B.
43
Straume, Odd Rune
41
Kamiske, Gerd F.
40
Rahman, Zillur
40
Cudney, Elizabeth A.
38
Zapp, Winfried
38
Eiff, Wilfried von
37
Sampaio, Paulo
37
Town, Robert J.
37
Demeulemeester, Erik
36
Gravelle, Hugh
36
Milcent, Carine
36
Fleßa, Steffen
35
Zink, Klaus J.
34
Gowrisankaran, Gautam
33
Helmig, Bernd
33
Jochem, Roland
33
David, Guy
32
Shahin, Arash
32
Garza-Reyes, Jose Arturo
31
Street, Andrew
31
Wiele, Ton van der
30
Huckman, Robert S.
29
Levaggi, Rosella
29
Tarí, Juan José
29
Töpfer, Armin
29
Finkelstein, Amy
28
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All
National Bureau of Economic Research
284
Springer Fachmedien Wiesbaden
87
OECD
47
Hochschulrektorenkonferenz
42
Economics Research, World Bank Group
37
IGI Global
35
W. Kohlhammer GmbH
31
Deutsches Institut für Normung
22
MWV Medizinisch Wissenschaftliche Verlagsges. mbH & Co. KG
22
Springer-Verlag GmbH
22
Deutsche Gesellschaft für Qualität
21
Verband der Automobilindustrie
21
Deutschland / Statistisches Bundesamt
18
Verlag Dr. Kovač
18
eSocialSciences
16
Shaker Verlag
14
Taylor and Francis.
12
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
11
World Bank
11
Books on Demand GmbH <Norderstedt>
9
Hochschule <Wismar> / Fachbereich Wirtschaft
9
Mathematica Policy Research
9
OECD / Environment Directorate
9
Rheinisch-Westfälisches Institut für Wirtschaftsforschung
9
Thüringen / Landesregierung
9
Deutschland
8
Deutschland <Bundesrepublik> / Statistisches Bundesamt
8
Fachvereinigung der Verwaltungsleiter Deutscher Krankenanstalten
8
Association of University Programs in Health Administration
7
Carl Hanser Verlag
7
Deutsches Krankenhausinstitut
7
Deutschland / Bundeswehr / Universität München / Lehrstuhl für Allgemeine Betriebswirtschaftslehre, insbes. Öffentliche Verwaltungen und Öffentliche Unternehmen
7
Gesellschaft für Qualitätswissenschaft
7
Nomos Verlagsgesellschaft
7
RWI - Leibniz-Institut für Wirtschaftsforschung
7
Springer Gabler <Firma>
7
American Society for Quality
6
De Gruyter Oldenbourg
6
Ekonomiska forskningsinstitutet <Stockholm>
6
European Association of Agricultural Economists
6
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
546
International journal of productivity and quality management : IJPQM
499
The TQM journal : the international review of organizational improvement
438
International journal of quality & reliability management
416
International journal of production research
397
NBER working paper series
284
Health care management review : HCM review
279
Total quality management & business excellence
263
International journal of hospitality management
245
Working paper / National Bureau of Economic Research, Inc.
243
International journal of production economics
231
European journal of operational research : EJOR
221
NBER Working Paper
221
Health care management science
208
International Journal of Quality & Reliability Management
203
SpringerLink / Bücher
203
Journal of health organization and management
199
Quality management journal : QMJ
198
Journal of health economics
195
International journal of six sigma and competitive advantage : IJSSCA
188
Health economics
139
The European journal of health economics : HEPAC ; health economics in prevention and care
126
Krankenhausmanagement : Strategien, Konzepte, Methoden
113
International journal of services and operations management
109
International journal of quality and service sciences
103
Management science : journal of the Institute for Operations Research and the Management Sciences
103
International journal of contemporary hospitality management
100
Europäische Hochschulschriften / 5
94
Health care management science : a new journal serving the international health care management community
84
The TQM Magazine
83
Manufacturing & service operations management : M & SOM
80
Discussion paper series / IZA
78
Benchmarking : an international journal ; BIJ
77
The TQM Journal
77
Business process management journal
75
Health economics review
74
Socio-economic planning sciences : the international journal of public sector decision-making
74
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
73
The international journal of productivity and performance management : IJPPM
71
Applied economics
70
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Source
All
ECONIS (ZBW)
28,165
USB Cologne (EcoSocSci)
2,445
Other ZBW resources
770
RePEc
529
EconStor
266
USB Cologne (business full texts)
108
BASE
44
OLC EcoSci
36
ArchiDok
3
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181
Three essays on physician referral
Nakamura, Sayaka
-
2006
Persistent link: https://www.econbiz.de/10003908185
Saved in:
182
Hospital
type and patient outcomes : an empirical examination using AMI readmission and mortality records
Jensen, Paul H.
;
Webster, Elizabeth
;
Witt, Julia
- In:
Health economics
18
(
2009
)
12
,
pp. 1440-1460
Persistent link: https://www.econbiz.de/10003909337
Saved in:
183
Kundenmanagement in Krankenhäusern
Helmig, Bernd
;
Graf, Alexander
- In:
Management im Gesundheitswesen
,
(pp. 163-176)
.
2009
Persistent link: https://www.econbiz.de/10003910981
Saved in:
184
Dienstleistungsmarketing im Gesundheitswesen : das
Krankenhaus
als Dienstleistungsunternehmen
Hagen, Alexander
- In:
Aktuelle Entwicklungen im Dienstleistungsmarketing
,
(pp. 339-368)
.
2009
Persistent link: https://www.econbiz.de/10003916202
Saved in:
185
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in
hospital
out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
186
The role of learning and customer orientation for delivering service quality to
patients
Bellou, Victoria
- In:
Journal of health organization and management
24
(
2010
)
4
,
pp. 383-395
Persistent link: https://www.econbiz.de/10008667677
Saved in:
187
Don't stop the clock : manipulating
hospital
waiting lists
Buchanan, David A.
;
Storey, John
- In:
Journal of health organization and management
24
(
2010
)
4
,
pp. 343-360
Persistent link: https://www.econbiz.de/10008667679
Saved in:
188
"Water cooler" learning : knowledge sharing at the clinical "backstage" and its contribution to patient safety
Waring, Justin J.
;
Bishop, Simon
- In:
Journal of health organization and management
24
(
2010
)
4
,
pp. 325-342
Persistent link: https://www.econbiz.de/10008667680
Saved in:
189
International
hospital
outshopping : a staged model of push and pull factors
Veerasoontorn, Ruamsak
;
Beise-Zee, Rian
- In:
International journal of pharmaceutical and healthcare …
4
(
2010
)
3
,
pp. 247-264
Persistent link: https://www.econbiz.de/10008667684
Saved in:
190
Exploring the impact of customer relational benefit on relationship commitment in health service sectors
Weng, Rhay-hung
;
Huang, Jin-an
;
Huang, Ching-yuan
; …
- In:
Health care management review : HCM review
35
(
2010
)
4
,
pp. 312-323
Persistent link: https://www.econbiz.de/10008668631
Saved in:
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