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The differential value of information in industrial purchasing decisions: Applying an economics of information framework
Bienstock, Carol C.; Royne, Marla B. - In: International journal of physical distribution & … 37 (2007) 5, pp. 389-408
Persistent link: https://www.econbiz.de/10007762056
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Model misspecification : contrasting formative and reflective indicators for a model of e-service quality
Collier, Joel E.; Bienstock, Carol C. - In: Journal of marketing theory and practice 17 (2009) 3, pp. 283-293
Persistent link: https://www.econbiz.de/10009884923
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Reengineering a reverse supply chain for product returns services
Bienstock, Carol C.; Amini, Mehdi; Ratzlaff-Roberts, Donna - In: International journal of business performance and … 3 (2011) 4, pp. 335-352
Persistent link: https://www.econbiz.de/10009889966
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Designing a reverse logistics operation for short cycle time repair services
Amini, M.Mehdi; Retzlaff-Roberts, Donna; Bienstock, Carol C. - In: International journal of production economics 96 (2005) 3, pp. 367-380
Persistent link: https://www.econbiz.de/10006237858
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Organizational citizenship behavior and service quality
Bienstock, Carol C.; Demoranville, Carol W.; Smith, … - In: The journal of services marketing 17 (2003) 4-5, pp. 357-378
Persistent link: https://www.econbiz.de/10007103453
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Organizational citizenship behavior and service quality
Bienstock, Carol C.; Demoranville, Carol W.; Smith, … - In: The journal of services marketing 17 (2003) 4-5, pp. 357-378
Persistent link: https://www.econbiz.de/10007104518
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Organizational citizenship behavior and service quality
Bienstock, Carol C.; Demoranville, Carol W.; Smith, … - In: The journal of services marketing 17 (2003) 4, pp. 357-378
Persistent link: https://www.econbiz.de/10007105077
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Perspectives on Power-Dependence Relationships in International Distribution
Bienstock, Carol C.; Reddy, Allan C. - In: International journal of management 15 (1998) 4, pp. 407-413
Persistent link: https://www.econbiz.de/10006990972
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The Use Of Response Surface Methodology To Optimize Logistics Simulation Models
Vashi, Vidyut H.; Bienstock, Carol C.; Mentzer, John T. - In: Journal of business logistics : JBL 16 (1995) 2, pp. 197-226
Persistent link: https://www.econbiz.de/10007009605
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An expanded model of logistics service quality: Incorporating logistics information technology
Bienstock, Carol C.; Royne, Marla B.; Sherrell, Dan; … - In: International journal of production economics 113 (2008) 1, pp. 205-222
Persistent link: https://www.econbiz.de/10007991337