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Product recommendations in e-commerce retailing applications
Knotzer, Nicolas - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003597451
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Serving unfair customers
Berry, Leonard L.; Seiders, Kathleen - In: Business horizons 51 (2008) 1, pp. 29-37
Persistent link: https://www.econbiz.de/10003708226
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Ein Review zum Beschwerdeverhalten: State-of-the Art und künftige Forschungsfragen
Roschk, Holger; Gelbrich, Katja; Bernt, Dana - 2008
Das Review arbeitet den Forschungsstand zum Beschwerdeverhalten auf. Dabei werden 24 Beschwerdedeterminanten auf ihren empirischen Rückhalt hin untersucht. Nach den Ergebnissen kann der Beschwerdeführer als sehr unzufrieden, einkommensstark, selbstbewusst und sozial aktiv charakterisiert...
Persistent link: https://www.econbiz.de/10003708592
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Unified customer interaction
In: Customer Relationship Management : the ultimate guide …, (pp. 111-116). 2001
Persistent link: https://www.econbiz.de/10003521850
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Heuristics and biases in decisions to stay with or renege from sequential waits
Janakiraman, Narayanan - 2003
Persistent link: https://www.econbiz.de/10003569938
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Willingness to pay for airline services : a stated choice experiment
Pereira, Pedro Telhado; Almeida, António; Menezes, Antonio - In: Advances in tourism economics : new developments, (pp. 165-173). 2009
Persistent link: https://www.econbiz.de/10003943782
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The role of situated learning in coping with stressful professional service experiences : an exploratory perspective
Bose Godbole, Mousumi - In: The journal of retail marketing management research : JRMMR 2 (2009/10) 2, pp. 24-41
Persistent link: https://www.econbiz.de/10003946221
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Bringing the corner-store online : the challenges and promises of online customer service
Awad, Neveen Farag - 2004
Persistent link: https://www.econbiz.de/10003946408
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Out of control? : an ethnographic analysis of the disposal of collectable objects through auction
Cheetham, Fiona - In: Journal of consumer behaviour : an international … 8 (2009) 6, pp. 316-326
Persistent link: https://www.econbiz.de/10003921556
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From trash to treasure and beyond : the meaning of voluntary disposition
Albinsson, Pia A.; Perera, B. Yasanthi - In: Journal of consumer behaviour : an international … 8 (2009) 6, pp. 340-353
Persistent link: https://www.econbiz.de/10003921563