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Use of a value-balance model to guide employee behavior to meet customer needs : an exploratory application
Buss, Christian; Faerber, Andreas - In: Erfolgreiches Management, (pp. 11-37). 2010
Persistent link: https://www.econbiz.de/10008669591
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Lending competition and relationship banking : evidence from Japan
Ogura, Yoshiaki; Yamori, Nobuyoshi - In: International journal of business 15 (2010) 4, pp. 377-393
Persistent link: https://www.econbiz.de/10008697778
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Electronic customer relationship management and SME marketing practice : exploring potential synergies
McMahon, Fiona; O’Donnell, Aodheen - In: E-commerce adoption and small business in the global …, (pp. 220-236). 2010
Persistent link: https://www.econbiz.de/10003931043
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Open Source CRM : ein Überblick
Gluchowski, Peter; Ettelt, Mario; Stietzel, Jacqueline - In: Industrie-Management : Zeitschrift für industrielle … 26 (2010) 3, pp. 13-17
Persistent link: https://www.econbiz.de/10003968968
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Linking chief knowledge officers with customer capital through knowledge management practices in the Spanish construction industry
Cegarra Navarro, Juan Gabriel; Dewhurst, Frank W.; … - In: The international journal of human resource management 21 (2010) 1/3, pp. 389-404
Persistent link: https://www.econbiz.de/10003971933
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Connecting small and medium enterprises to the new consumer : the Web 2.0 as marketing tool
Constantinides, Efthymios - In: Global perspectives on small and medium enterprises and …, (pp. 1-21). 2010
Persistent link: https://www.econbiz.de/10003972114
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Managing impressions of SME legitimacy : valuing information and communications technologies as signals and symbols
Winter, Susan J.; Gaglio, Connie Marie; Rajagopalan, Hari K. - In: Global perspectives on small and medium enterprises and …, (pp. 81-107). 2010
Persistent link: https://www.econbiz.de/10003972161
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Investigating relationships between organisational commitment, employee empowerment, customer intelligence and Customer Relationship Performance among small service firms
Suntornpithug, Nichaya; Karaatli, Gokhan M.; Khamalah, … - In: International journal of services technology and management 14 (2010) 1, pp. 77-91
Persistent link: https://www.econbiz.de/10003978032
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SME Internet use and strategic flexibility: the moderating effect of IT market orientation
Celuch, Kevin; Murphy, Greg - In: Journal of marketing management : MM 26 (2010) 1/2, pp. 131-145
Persistent link: https://www.econbiz.de/10003979649
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Internet technologies, ECRM capabilities, and performance benefits for SMEs : an exploratory study
Harrigan, Paul; Schroeder, Andreas; Qureshi, Israr; … - In: International journal of electronic commerce : IJEC 15 (2010/11) 2, pp. 7-46
Persistent link: https://www.econbiz.de/10008858241