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Purpose – The purpose of this paper is to explore the mediating role of emotional dissonance in the customer aggression … aggression relates to job‐induced tension through its influence on emotional dissonance, and that emotional dissonance is less …
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Purpose The purpose of this paper is to evaluate the effectiveness of a short, online training program focused on respect in the workplace. Design/methodology/approach Using a wait-list control design the authors collected measures of workplace behaviors prior to, immediately following and six...
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overview of the current state of knowledge regarding all aspects of workplace violence and aggression. … Aggression in the U.S. Workforce -- PART II: Sources and Forms of Workplace Violence -- 5 - Editors' Introduction to Part II -- 6 … - Screening and Selecting Out Violent Employees -- 25 - Training as a Workplace Aggression Intervention Strategy -- 26 …
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The overwhelming occurrence of domestic violence in our society makes it more than likely there are-or will soon be-victims in your workplace. This timely book will help you recognize, respond to and prevent domestic violence and reduce your direct liability as an employer. Written by a domestic...
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