Houghton, Tony; Gardner, Michael - In: Intelligent Systems in Accounting, Finance and Management 1 (1992) 4, pp. 289-296
ESCFE (Expert System for Customer Facing Environments) is an integrated expert systems architecture which supports a three‐way dialogue between British Telecommunications (BT) customers, staff and its technical and commercial support systems. ESCFE is customer facing—this means that the user...
