Chan, Y.K.; Kam, Jacob; Neailey, K.; Ip, W.H. - In: The TQM Magazine 14 (2002) 6, pp. 345-349
quality management system (QMS) in its core departments. Adopting the ISO 9000 standards, the QMS provided a framework for the … Corporation’s quality, safety and environmental management systems, linking and standardizing all work processes from the top … management down to the shopfloor. Various initiatives of the MTR’s integrated management system (IMS) such as core business …